Last Updated: 1 January 2024

Our Commitment to GDPR

glade-verse Culinary Academy is committed to protecting your personal data and respecting your privacy rights. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Information

glade-verse Culinary Academy is the data controller responsible for your personal data.

Contact Details:
glade-verse Culinary Academy
47 Culinary Lane
London, EC2A 4PQ
United Kingdom
Email: [email protected]

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Be Informed

You have the right to know how your personal data is being collected and used. This information is provided in our Privacy Policy and this GDPR notice.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a "Subject Access Request." We will respond to your request within one month.

Right to Rectification

You have the right to request that we correct any personal data you believe is inaccurate or complete any information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data in certain circumstances, including:

  • The data is no longer necessary for its original purpose
  • You withdraw your consent (where consent was the legal basis)
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to request that we transfer the personal data you provided to us to another organisation, or directly to you, in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to direct marketing, we will stop processing your data for that purpose immediately.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect you. We do not currently use automated decision-making processes.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Subject line: "GDPR Request - [Your Request Type]"

We may need to verify your identity before processing your request. We will respond to your request within one month. If your request is complex, we may extend this by a further two months, but we will inform you of this within the first month.

Lawful Basis for Processing

We process your personal data based on one or more of the following legal bases:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract
  • Legal Obligation: Processing is necessary for us to comply with the law
  • Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those interests

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are:

  • Customer records: 7 years after last transaction
  • Marketing preferences: Until consent is withdrawn
  • Website analytics: 26 months
  • Enquiry records: 3 years

International Transfers

We primarily store and process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Staff training on data protection
  • Access controls and authentication
  • Regular backups

Data Breach Procedures

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. If the breach is likely to result in a high risk to you, we will also notify you directly.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Website: ico.org.uk

Changes to This Notice

We may update this GDPR notice from time to time. Any changes will be posted on this page with an updated revision date.