Privacy Policy | glade-verse Culinary Academy

Last Updated: 1 January 2024

1. Introduction

glade-verse Culinary Academy ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glade-verse.tech or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

Fill out forms on our website (name, email address)
Enrol in a course or programme
Contact us via email or through our contact form
Subscribe to our newsletter
Participate in surveys or promotions

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages viewed and time spent on those pages
Referring website address
Date and time of your visit

3. How We Use Your Information

We use the information we collect to:

Process your course enrolments and payments
Communicate with you about your bookings
Send you course materials and updates
Respond to your enquiries and provide customer support
Improve our website and services
Send marketing communications (with your consent)
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: To perform our contract with you when you enrol in a course
Consent: Where you have given consent for specific purposes such as marketing
Legitimate Interest: For our legitimate business interests, such as improving our services
Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist with payment processing, email delivery, and website hosting
Professional advisers including lawyers, accountants, and auditors
Regulatory authorities when required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain customer data for seven years after your last interaction with us.

7. Your Rights

Under data protection law, you have rights including:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Erasure: Request deletion of your data
Restriction: Request restriction of processing
Portability: Request transfer of your data
Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us:

glade-verse Culinary Academy
47 Culinary Lane
London, EC2A 4PQ
United Kingdom
Email: [email protected]